1. It's easier to train aptitude than attitude.
When people have the right attitude they are both motivated and adaptable, which makes them more open to learning new skills. With the right attitude and enough effort, most new skills can be mastered quickly. Improving attitude is often about changing behaviors, which is always much more difficult to do as people need to want to change and without the right attitude this is unlikely to happen.
2. Attitude can impact overall performance.
When people have the wrong attitude, getting them to fit into the organization can be like trying to bang a square peg through a round hole. They can just clash with the culture of the organization, disrupt teamwork, causing unrest and impacting overall performance. According to Gallup surveys into employee engagement, only around 30 percent of staff are engaged, with 50 percent disengaged, and the remaining 20 percent are actively disengaged. These are usually the people with the worst attitude, not just content with being disengaged, they are looking to increase disengagement among the rest of the staff.
3. The right attitude can overcome obstacles.
We're always going to face challenges and difficult times, and it's in these moments that things like determination, tenacity, and resilience come to the fore. Having the right skills but lacking the will to use them isn't going to help us overcome the challenges and achieve success.
When hiring, we need to focus on attitude just as much as on the technical skills sets. However, most interview questions are focused on aptitude, and we need to make sure that we ask the right questions to uncover their attitude, such as their honesty, initiative, determination, tenacity, and resilience.
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